From:                              route@monster.com

Sent:                               Friday, September 30, 2016 12:53 PM

To:                                   hg@apeironinc.com

Subject:                          Please review this candidate for: CCVP SIP Cloud

 

This resume has been forwarded to you at the request of Monster User xapeix03

Jerry Myles 

Last updated:  03/04/15

Job Title:  no specified

Company:  Apeiron, Inc.

Rating:  Not Rated

Screening score:  no specified

Status:  Resume Received


Carson, CA  90746
US

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RESUME

  

Resume Headline: Jerry J. Myles Resume

Resume Value: bqk8c6wjbnktnyei   

  

 


 

·            Campus wide Legacy Migration from TDM voice to Cisco 6500/3750 PoE supported networking   wireless, voice and data MDF/IDF

·            (CUCM) Cisco Unified Communications Manager v 8.x 9.x & 10.x MIGRATION setup on server and administration, dial plan  configuration for users (CME) Call Manager Express Unity Voice Mail administration BAT-Bulk Administration/SIP Trunk & call feature setup

·            Configure stacked switches 3750 and Core Devise Cisco 4500 & 6000 Series for installation at various locations within a campus environment 

·            VLAN management and updates     

·            Site Visit/ Site Readiness-compile information for installation of new equipment MDF and IDF

·            Cisco switch configurations, modifications and upgrades, installation of Cisco IOS and protocols such as OSPF, Rip v1 & 2, & EIGRP

·            Creating Voice and Data Vlans for VOIP and wireless devises. Installation and support

·            Utilizing Putty and Secure CRT for configuration and network monitoring

·            Cisco 7960 series VOIP phone configuration utilizing Cisco CUCM v.8.5.1 v.5.1 & v. 4.3

·            Use and understand protocols EIGRP, OSPF, Rip v.1/2 CDP, VPN, LLDP, DHCP,

·            Utilize Cisco Best Practices Policies and procedures

 

 

 

 

 

 

 

 

State Farms Insurance                      7/2011 - 1/2012

VOIP Migrations Conversion Consultant: Field Engineer

 

·            Administered Site-Audit and site readiness from analog T1 phone system Meridian, Norstar, (Legacy) to Cisco VoIP technology

·            Workings with Cisco Consultants to converge migrate and implement the best policies to ensure

·            CUCM 8.x Call routing and SIP trucking

·            T1 issues for extensions, phone set up, data cabling all MAC work related to project and customer site

·            66/110 punch down to blocks x-Conn from router E-Wic card to x-Conn patch panel

·            T1Extensions to location in relations with various LEC’s and CLECS, TDM

·            Lead Crews into the cut over phase and make sure cutover process was a success

·            On-site presence to install Cisco 3560 and 2900 router config and upgrade for all State Farm sites  

·            Test and configure Cisco 2911 routers as a layer 3 switch

·            Conduct Site survey for each Customer

·            Plantronix wired and wireless head set and base support

·            Work with CUCM Cisco Unified Call Manager v.6.x & v.9.x which can support up to 30,000 users

·            Deployment for the State Farm California sites work with remote CCIE engineers in cutover process

·            Create Visio floor plans and site validations (collecting Agents information per each site as needed for call features related to old PBX and new Call Manager & Unity Voicemail.

 


 

Bank of America                             8/2010 - 07/2011

VOIP Conversion (Consultant) Migration

 

·            Conversion from Nortel Legacy PBX Meridian Norstar\Avaya 87xx Definity (Legacy) Voice platform to Cisco VoIP technologies, validation infrastructure, hardware, software, end-user info, analog & digital lines, assign schematic map locations to create floor plan. Order scan and track equipment utilizing customized excel spread sheets and publisher.

·            Polycom installation and meeting set up in conference room

·            Polycom HD 7000 Set up and route configuration via ISDN or IP Addressing Voice/Data

·            Polycom-Sound Station, Voice Station 2200, IP-5000, IP 6000PoE-deployment & support

·            Cisco Unified Communications Manager 8.x 9.x installation.  Queue based routing for Contact Center Agents and Supervisor. CAD support for CUCCX and IPCC. Devised call flow  for each Sip trunk Vlan scheme, BAT Bulk administration

·            On Site Survey- Coordinate project with site managers, LEC’s and cable vendors for migration

·            PBX (Legacy) dump and itemize switch information and opposed to physical site discovery info

·            Testing of VOIP hardware and software, ACD (Aspect) and #800 routing & troubleshooting with   Venders to demarc, 6500 switch, PBX port, jack and phone programming troubleshooting associated with issues from remote switches 3750 Poe to core 6500, Cisco, juniper and gateway technology   

·            Plantronix wired and wireless head set and base support

·            Utilize Cisco Best Practices Policies and procedures

 

 

Disney Travel - SUPPORT 1/2010 - 7/2010

Telecommunications Analyst (Consultant)

 

·            Avaya ASA/ Call Manager Supervisor, Queue routing, 800# route support, Vectoring, Administration, Call Manager and  Cisco Unity Voice Mail, Audix Intuity 87xx G3 Call Center and local admin support

·            Cisco Call Manager v.4.x, Call BAT Administration, Call Center support for Agent & Supervisor Reporting

·            Phone set up 79xx and call features

·            LAN administration CLI IOS command Console access

·            Supported Contact Center environment with ACD Agent & Supervisor

·            Edit reports for Supervisor & updated privileges to Supervisor, Agents & ACD groups

·            Skilled based routing- editing and set up new Agents and test groups for training

 

 

Velociti Wireless (UPGRADE)  3/2009-1/2010

Field Engineer (Consultant)

 

·                  Site readiness, walk thru, pictures and assessment of site.

·                  Installation of Cisco Wireless AP-Access Point 4000 (Project Configuration & Design)

·                  Configure Cisco routers as layer 3 switch with IP address

·                  Configure Cisco wireless controller with Access Point information

·                  Calculated runs from IDF’s to MDF test once install is complete

·                  Design Visio Floor Plan and deployment to equipment

·                  Test and turn up of equipment

·                  Utilize Visio, word, MS Office and Excel spread sheet


 


Belkin International (SUPORT)    8/2008 – 3/2009

Voice Administrator (Consultant)

 

·            Cisco, Avaya, Nortel PBX, (Cisco Call Manager & Unity); Blackberry (BES) Site-Administrator

 

·            Daily Administration of Avaya G3 Infinity Switch S8700 & S8300 all Adds, Moves & Changes for site.

·            Understanding of Avaya Communications Manager and Site Manager ASA.

·            Avaya ASA Vectoring, Administration, Call routing and voice recording

·            Supported ACD agents in CMS (Call Management System).

·            Edit queue for time management and 800 routing.

·            Worked alongside Agent\Supervisor for reporting and ACD support in Call Center

·            Monitored ASA log site support. Phone install and support of the 8434, 6424, 6410B, 6416, 8410A & B, all Avaya wireless phone & Cisco VOIP switch & IP phones support including, Call Manager v.4 & Audix VM Systems. VLAN and local area network support.

·            Populate spreadsheets from Avaya subscribers and voicemail, trunkgroups and queue’s to implement converged information to new system.

·            Layer 1, 2 & 3 support. Switch port config Vlan configuration

·            Problem Resolution – Resolved problems reported by Call Center Manager v6.vlan

·            Cisco Unified Call Manager 4.2 & Cisco Unity voicemail daily administration.

·            (CMS) Communications Manager Server & Agent support.

·            Cisco VOIP phone 7900 series daily MAC & voicemail support. Local and remote support. Set up phones and new users, changed users to different locations in-house and remotely.

·            LAN support (Cisco 2600-2800 series router support) sub netting IP addressing.

·            Blackberry (BES) Server, cell phone administration and support, Domestic and International support and maintained Mobile billing and activation.             

·            T1, 66/110 block wiring and termination, Fiber connection and cat 5.

·            Daily use of Outlook, Windows, Excel, Word and Visio.

·            Service Center ticketing system used daily.

 

 

J.P. Morgan/Bear Stearns (SUPPORT)                                                                                                         1/2008 – 9/2008


Site Voice Administrator for Los Angeles (Consultant)

 

·            Administration, support and troubleshooting of Avaya PBX (Site Administrator & Communications Manager ASA) within a corporate trade floor environment, facilitating all (Moves, adds & changes) of Avaya S8700, S8300.

·            Administration of telephone and Voice Mail Audix voicemail programming.

·            Supported Turret Phone device for Trade desk

·            Squawk Box support with multiple headsets and extensions Hoot n Holler Speaker Bus, troubleshooting and Move Add Changes

·            Administrator- Cisco Call Manager v.4.0

·            Assisted end-users with Cisco VOIP phone sets 7940,7060 & 7970.

·            Cisco Router troubleshooting.

·            66/110 block riser to MDF

·            Plantronics wired and wireless head sets.

·            Maintenance of T-1 circuits and site wiring from main MDF and all associated closets.

·            Voice Mail and 1 tier support with IP Phones (7900 series IP phones).

·            Nortel & Call Pilot remote support of phone level support of phone model 3903 & 3904.

·            MDF and closet support from phone set to Port and Cross-connects.

·            Utilized Microsoft Excel, Word, Outlook and Power Point and Remedy ticketing system.

·            Provided excellent field and in-house customer service & support.

 

 

Verizon WellPoint Blue Cross, North & Central Valley/Downtown Los Angeles, CA5/2007 – 1/2008

Nortel/Avaya/Cisco Voice & Data Technician- IT Solutions SUPPORT

Volt Technologies- (Consultant)-714.921.5424

 

Responsibilities:

 

Ø                       Voice and Data technician for major Fortune 100 companies, provided on-site and remote customer base support for 5 locations, 1st & 2nd tier support acting as the liaison between Verizon and WellPoint/Blue Cross.

Ø                       Utilized Avaya Site Administrator for daily Mac’s, Nortel Switch CS1000 and Cisco CMS v 4.5 and Cisco VOIP platform supporting Call Manager Unity voicemail 3. &, Audix voicemail for Avaya, Call Pilot and Symposium/Contact Center for a Nortel call center environment.

Ø                       Monitored switch capacity, ASA alarm logs and trunk group support.

Ø                       Supervisor support of ACD Agents in Contact Center environment.

Ø                       Nortel 2216 & 2616 phones as well as regular Nortel 2600 and

Ø       3900 series phone support utilizing Nortel Succession Switch to monitor alarms and back up data in switch and v-mail. Fundamental with Symposium and Call Pilot as tools for everyday troubleshooting and MAC work.

Ø                       Support Cisco Switch and trunk lines for supporting 3550 switches in-house support

Ø                       Cisco 2600 router support and troubleshooting when system shows errors. Upgraded Cisco routers and assigned switch port subnet ip addresses for data and peripheral devises

Ø                       MDF & closet support and labeling maint, Cat 5 & 6 and punch down 66 & 110 blocks

 

 


 

Chevron, El Segundo, CA12/2006 – 5/2007

PBX Soft Key Tech Support (Field Service) Nortel CS1000 Opt 11/81

Apex Systems-(Consultant) - 804.343.9090

Responsibilities:

 

ØWorked within and Corporate office to support customer at Chevron's and remote location

ØRemote work responsible for Cisco route tables and fast response times when 2600 routers went down.

Ømaintained the Meridian 1 Switch and the Meridian Mail client base. Daily back up's and troubleshooting from multiple switches on campus. MAC's and disconnects for campus & remote switches on 5 mile campus.

ØOption 11c, 81 and Meridian 1 switch. Supported ACD clients, creating Phantom 500 for v-mail.

CS1000 support and upgrades and trunk group support.

ØMaintained 2 site locations, campus refinery environment in El Segundo and Corporate 3 tier environment in Brea, CA. Maintained switch closet, 3903 & 3904 phone support as well as Plantronics headsets. Maintained Switch for peak capacity levels as well as Meridian mail.

ØBCM 50 location support, troubleshooting and maint.

ØBasic wiring to all MDF utilizing Bix and 66/110 blocks wired from jack to panel and tested.

ØUtilized People Soft & Remedy ticketing system.

ØUtilized Excel, Word and ProComm Plus. Data Center Client Server Operations

ØProvide excellent daily Customer Support & (Field Service).

 

 

 

 

 

 

 

 

Southern California Edison, Irwin dale, CA -Upgrade8/2006 – 11/2006

Cisco IP PBX set up & Test Technician Adecco Staffing- (Consultant)-714.921.5424

 

Responsibilities:

 

ØSupervised Installation of Cisco VOIP IP phones, set up and test of Cisco IP phone sets with intrusion detection for security breaches purposes that supported over 100 stations.

ØMaintained daily user functional via Cisco Unity and Call Manager 4.2. Administered all MAC’s

ØRan backbone copper, fiber and cat 5e cabling to patch panel and testing to each individual IP

Station. Installed Cisco switch and configured IOS and setup port configuration and protocols.

ØSet up Allworx VOIP PBX phone system with individual phone stations and teleconferencing abilities

MAC IP address setup. Tested all infrastructure wiring and set up.

 

UCLA, Los Angeles, CA   Support6/2006 – 8/2006


 

Premises Onsite Test Technician- Adecco Staffing- (Consultant) 626.463.2272

Responsibilities:

Ø                       Installation of backbone voice and data cabling to PBX and Nortel phone system.

Ø                       Updated phone systems with Nortel BCM 50 for small business support.

Ø                       Set up individual stations and copper to BCM and assured testing.

Ø                       Tested all fiber and Cat 5e back bone cabling with fluke power meter and installed phone BCM phone system.

Ø                       Backbone Cat 5 and 6 runs to switch core, test and terminate

Ø                       Troubleshot punch down and cabling issues and resolved complex phone issues

Ø                       Provided daily troubleshooting and customer care.

Ø                       Installed and set up Cisco 2500 Routers.

 

Verizon, So. Bay/Palos Verde/Rolling Hills/Santa Monica, CA3/2004 – 6/2006

SSP Service Technician (Field Service) Volt Technologies- Consultant(Contract)

714.921.5424

Responsibilities:

 

             SSP Technician – Technical support for multiple sites within Verizon’s C/O network

Ø                       Installation and maintenance of PBX BCM Business Communications Management systems,      Option11 and 81 at various sites with remote support via ProComm Plus. All MAC work for Avaya 8700 switch.

Ø                       Installed and tested all cross connects to support BCM direct to TN's and jack, supported IMAC hardwire and software testing in a Nortel and Avaya environment. Responsible for MACD's for customer's as well as far end testing within the C/O with customers and CLECS.

Ø                       Responsible for live traffic cut over's via the Alcatel DAC. Test with t-berg test set cross connect junction through the Optical carrier or T3 port accessed in the C/O and made sure all ckts had a B8ZS/ESF and was accepted by customer on or before due date. Tested with other secondary phone companies for leased lines such as AT&T, Verizon business, Cingular Wireless, M- Power and Level 3.

Ø                       Cisco VOIP phones and tested and setup with customers. Utilized Call Manager and Unity voice mail box for VoIP phone sets, administered MAC work at various sites remotely and onsite. Worked with various vendors such as AT&T, sprint, SBC and T-Mobile LEC’s.

Ø                       Avaya 8700 PBX support of ACD Call Center Agents CMS and Audix Voice Mail system.

Ø                       Provided daily customer support in house and field service in So Bay area.

 

*END*

 

 

 

 

 

 

Technical Skills

 

·   Cisco Unified Communications Manager Support & Migration (CUCM) Cisco Call Manager ver. 4.3 | 6.x | 8.x | 9.x | 10.x. Avaya G3, Octet Voice Mail & Cisco Unity Cisco Networking (Switch) & Router) Integration Administration

·   VoIP Phone and Infrastructure Support, Migration Projects from Legacy PBX Avaya ,Nortel to Cisco VoIP Technology Cisco VOIP (IPT) IP Telephony-Support *IPCC & UCCE Support & Integration

·   Verizon Web Center 8 Telecommunications-ISP/Contact Center  ACD |Central Office/LEC/In-house & Field Service

·   Vendor Support Cisco Switch 6500, 4500 series core switch 3750, 3760x, 3560G, 3550PoE, 900 Series Cisco Routers/ Cisco Access Point WS-C3560G-48PS-S V05, WS-C3750G-48PF-S, AIR-LA-1142N-A-K9, AIR-LAP-1252AG, AIR-LAP1131AGK9

·   Protocols:Rip v2, EIGRP, OSPF in Configuration SIP (Session Initiation Protocol) trunking with PSTN Gate Way TDM, CISCO IOS & CLI

·   Polycom Voice/Date set-up & connectivity IP/ISDN Sound Station 2200 IP-5000 IP-6000 PoE

·   MDF config & infrastructure backbone from MDF to IDF stacking and configuration, utilize VMWare on Publisher & Server

 

Course of Studies & Training:

 

·   CCNA - ABCO Technologies : CUCM & Route\Switch

·   A+ - Cerritos College

·   MCP – Microsoft

·   AA (Computer/Eng) ITT Technical Institute

·   Professional Termination of Media Cabling Employment Development

·   Currently Studying  CCVP Cisco Certified Voice Professional

 

Professional Summary Experience

 

Enriched Source  (Direct Contract)                                                                                           12-2014 to Present

 

Work remote & inner-office (Small 3rd party Company)

Manage Agent queues and Supervisor Queuing for in-bound and out bound ACD & auto-dialer

SIP Cloud based solution for Call Center ACD Sales Solution Technology (VERSION: 2.4-335c)

·                       Support Agent desktop issues and call handling

·                       Supervisor Agent desktop support and call handling

·                       Interface with Carrier AT&T LEC troubleshooting

 

Day to day activity Utilizing Agent\Supervisor administration

Call Routing and Auto-dial issues

Call Detail record recording along with Agent activity 5min intervals

Word, Excel & Outlook along with dialing into system via laptop for Administration

 

 

 

CompuCom

Voice Engineer (Contract) Remote Office   MIGRATION                                                       08-2014 to 11-2014

 

Managing Field Engineers on Project throughout the US as Subject Matter Expert for Cisco remediation of over 2000 store sites to converge from Analog LEGACY Nortel BCM to Cisco VoIP MIGRATION. Cisco has contracted several remote Engineers to work from home to remediate the Safeway Vons & Albertson locations throughout the US to a Cisco infrastructure upgrading the routers, switches and associated hardware. Working with field technicians to deliver Cisco best practice remediation’s for 3000 stores. Corporate based CUCM & Unity Vmail UPGRADES to version 10. Implementing new Voice GATEWAYS (VG310).

Ø      Troubleshooting T1 lines, Pots and Carrier related issues

Ø      Recommend best Voice Gateway for location site

Ø      Converging all analog associated devices to VoIP

Ø      Using field technicians for remote hand & eyes

Ø      Remediating site surveys conducted by Field Techs nationwide

Ø      CUCM upgrades or new installs for local cluster

 

 

Work with Vendors, Store Managers & local technicians on a daily basis. Utilize Excel-spread sheets, Word, Outlook & Visio to edit floor plans drawings. Utilize Drop box, Share Point to large file sharing and Field Glass for time keeping. Work with remote liaisons on national account to aggressively resolve any pre-existing problems before cutover. I am a team player as well as working independently. I have a various work climate behind me from Field Service, remote tele-worker to a professional corporate support atmosphere with fortune 500 companies. 

 

Keiser Permanente Hospital – MIGRATION

CUCM Voice Consultant (Contract) Riverside, Ca                                                               06/14 to 08-2014

 

Ø       The Los Angeles Integration & Installation of new LAN infrastructure at three (3) newly constructed facilities. Installation of LAN infrastructure, edge switches, VOIP Gateways (2) and endpoints, creating and documenting port-mapping, and installing

Ø       Uninterruptible Power Systems (UPS) in accordance with the terms and conditions of a Los Angeles County TESMA.

Ø       Responsible for the installation, connection, and configuration of all equipment: CUCM v.8 & 9 | Unity Voice mail | Skill based routing of Agents. CAD agent desktop (Agent & supervisor). Cisco Switch\Router VLAN INTERFACE troubleshooting and configuration to layer one connectivity. Connecting and test of Trunks from Switch to Switch

      Responsibilities:

Ø      Impalement, and provide post deployment support for NEC SDS customers deploying Cisco Unified Communications products such as Cisco Unified Communications Manager, SIP gateway, CUICM  Jabber. 

Ø      Through strong technical skills and well developed customer communication skills, ensure successful implementation and operation of Cisco communication and collaboration solutions. Develop strong relationships with customer technical personnel and other NEC personnel.

 

Ø      Infrastructure design, implementation planning, deployment support, software strategy, system troubleshooting, performance engineering and optimization, maintenance strategy, knowledge transfer.

Ø      Delivery method on-site or remotely. Also provides technical guidance to customers and internal engineering peers as required. Location: Arizona or California.

Ø      Demonstrated implementation & deployment experience with Cisco CUCM

Ø      T1’s, DS1, DC0, ANALOG tracing to DMARC from LEC, fax modems

Ø      Working with various  carrier Vendors: SPRINT, Verizon & AT&T

Ø      Experience with configuring VoIP networks | Customer support experience.

Ø      Experience with Microsoft Visio Jabber Microsoft Lync for IM and Office applications

Ø      Interfacing with customers in a Hospital environment

 

 

EPOCH UNIVERSAL                                                                                                                   04/14 to 06-2014

VOICE & DATA NETWORK ENGINEER Multi-Vendor Support (Implementation & Migration)                                                                                         (Contract)

 

·  Support | Implementation multiple customers as Vendor: Evaluation, Implementation, Upgrades and Install Cisco UC and Unity

·  Telephony VoIP Cisco Platform UC ver. 9.xxx & 10.xxx

·  Implement & Upgrade Cisco Server Publisher and Subscriber

·  Gateway ATA | VG 248 VG 224 |  Connectivity from PSTN to FXO FXS to Phone Fax Modem e911 and Digital T1 PRI to PSTN

·  Support Switch and Router configuration modifications and Installation

·  CUCM 10.x and Unity Connection Voicemail Build and support 

·  Configuration of Users in UC Phone and Contact Center Agent

·  Support & Implement Lync & Jabber for IM

·  Create review and edit BOM and SAW

·  Work On-site office and remotely

 

CKE/Carl’s Jr./Hardees/Green Burrito (National Account)   (SUPPORT)                                       11-2012 to 04-2014

Telecommunications & Networking Analyst- Corporate Office (Support 3,000 Units & 3 Corp. Locations)

 

·   Voice CUCM & network Voice gateway VG 224, router (2900) & switch (3750) monitor support and configure

·   Support National Account in 1 Cluster (Cisco Network CUCM 6 & Cloud Based Contact Center Agents VoIP Telephony, SCCP | SIP| Pots Lines |LEC-Vendor Support (Verizon |AT&T |Sprint) Nat’l Accounts

·   CUCM v.6.1 Call Routing-Route Pattern, Route List, Route Group Upgrade to (GW) Gateway

·   1 Cluster environment 6500 Cisco Core Switch 10 gig Copper trunking Gateway

·   Gathering information from 3 Corporate locations for Convergence | Implementation and Deployment dates create spread sheets and data base for Subscribers from Legacy Avaya, Cisco and all V-Mail Users, route plans, dialing features that co-exist in queues and group dialing

·   Cisco IP Communicator (Soft Phone Set-up and support)

·   CUCM RTMT (Real Time Monitoring Tool) 7& Wireshark

·   Unified Communications – Delta Path Implementation & Support of corporate users

·   Polycom HD x 7000 Administration Video support

·   Cisco UC and support with Octel Voicemail & Auto Attendant

·   VoIP Avaya Aura and  Session Manager vlan user migration

·   Avaya G3 Avaya ASA (Avaya Site Administration) Support & MAC/ Migration-Create docs for existing users to populate spreadsheet (Subscribers and Voicemail Users) extension, route plans, groups of users, departments, switch location, router and Corporate location

·   Octel  250 via- ProComm Plus

·   Voice Mail Auto Attendant CALL ROUTING configuration for user groups

·   Verizon Web Center East & West (Supervisor/Agent Call Center Administration)- Similar to cisco Finess

·   Light SCRIPTING. Initial set-up, worked with Scriptor in providing foundation of Implementation for handoff as the daily Administrator. IPCC and Contact Center support. CAD Agent & Supervisor desktop installation and support. Holiday greetings, Queue script message recordings

·   Recorded Wavefile recordings for Auto-Attendant and instructed user on message editing

·   Provided Supervisors with edited scripts to change message such as inclement weather conditions

·   Support of Agent Supervisor in Contact Center via Trouble Tickets. Pulled reports to get to root cause

·   BES Server Black Berry-Nation Wide Account

·   Sprint Wi-Fi Wireless Hotspot Configuration | Verizon |T-Mobile

·   CA Service Desk – Ticket System

·   Work with LEC  PRI/ T1 Demarcation  from PSTN (Sprint, Verizon, AT&T and 3rd Party Vendor dispatch to service Restaurants on a Pots level)

·   Remote troubleshooting and Vendor dispatch for 3,000 plus Units across US

·   VoIP- Integration to a SIP Trunk, understanding of MGCP protocol

·   Support  ticket base for email and Lync IM customer support in a Corp. environment and remote

·   Migration from Google mail to Office 0360 for Blackberry, Desktop on a office 0360 platform with ONEDRIVE access for Corporate file-share Cloud based & Lync IM Instant Messaging inner office with video

·   Ability to define problem issues, collect data, EST.

·   facts & draw valid conclusions

·   Write updates to Share Drive protocols related to facilities and infrastructure (Floor Plan Up-grades etc…

·   Implement Corporate Policies and Procedures

 

Cigna Health Care (Migration)                                                 7/2012 - 11/2012

Site Engineer (Consultant)

 

·   Cisco CUCM v.8.5 Migration, IPT Support, Route/Switch/Avaya Legacy Voice 87xxSupport

·   Cisco end-users, route/switch 6500, 3750, 2911 routers

·   Cisco Unified Communications Manager version 8.6.x (796x phone MAC support), voicemail and VoIP phone builds. Unity VM support and calling features

·   Cisco 6500/3750 stack IDF to core CUCM 8.0 editing for end device, IP Route configuration, IP POLYCOM VOICE/DATA Set up in conference room for multi-site meetings

·   Avaya 87xx with voice mail Audix Intuity support. Off Shore relations with India customer support. Resolving end-user issues at direct location, face to face. Daily use of ticketing system Remedy & HP Service Manager, floor plan, switches configuration route switch maintenance.

·   Hands on use of Visio, Microsoft Word, Excel and Outlook

·   Call Center Support, call routing and 800 queuing

·   Utilizing Remedy ticketing system, HP Manager, Outlook, Excel, Putty

·   Utilize Cisco Best Practices Policies and procedures

 

 

 

 

NIC Partners (Cisco Gold) Migration & Upgrade       2/2012 - 7/2012

Network Engineering Team



Additional Info

BACK TO TOP

 

Current Career Level:

Manager (Manager/Supervisor of Staff)

Work Status:

US - I am authorized to work in this country for any employer.

 

 

Target Company:

Company Size:

 

Target Locations:

Selected Locations:

US-CA-Long Beach